I had high expectations for my stay at W Amsterdam, especially given the hotel's reputation for style and comfort. While I appreciated the trendy vibe and the quality dining experiences, the service left much to be desired. The check-in process was painfully slow, and multiple issues with my room, including a malfunctioning AC, made the stay quite disappointing overall.
Rooms
5.0
The room was stylish but had some issues like a malfunctioning AC and an odd layout that detracted from the comfort. The wash basin in the room was a particular point of frustration.
Service
5.0
I found the service to be underwhelming. The front desk staff tried to be helpful but often fell short, especially during check-in when I felt ignored despite having multiple grievances that needed addressing.
Location
10.0
The hotel's location is fantastic, making it easy to explore central Amsterdam. It's just a short walk to many attractions, which I loved.
Dining
10.0
Dining experiences were a highlight, especially at Mr. Porter and The Duchess where the food was really good and service prompt.
Facilities
7.0
The hotel has modern amenities and a great atmosphere, particularly in the lounge area where drinks had a lively vibe.
Jonathan
United Kingdom,
March
2025
6.8/10
W Amsterdam certainly has its stylish moments, but there were significant issues during my stay. While the location is perfect for exploring the city and the rooftop bar offers stunning views, I encountered problems with check-in and cleanliness that left a lot to be desired. The staff were friendly and the spa services were a highlight, but the overall experience did not meet my expectations for a luxury hotel. 🌆
Rooms
5.0
The room had a unique and stylish design, but maintenance was lacking. I found cleanliness issues, including hair near the bed and partially-used minibar items. Additionally, the shower design was odd and not as luxurious as I had hoped.
Service
6.0
While the staff were generally friendly, the check-in process was a mess and took unnecessarily long. I also struggled with communication between the spa and the front desk. Overall, the service felt more focused on events rather than providing a quality experience for guests.
Location
8.0
The location is fantastic and central, making it easy to explore Amsterdam. Being near popular attractions was a big plus during my stay. I appreciated the vibrant atmosphere around the hotel, although it also came with noise challenges from nearby clubs.
Dining
Facilities
6.0
The spa and rooftop bar were significant highlights, providing a relaxing atmosphere and excellent views. However, the issues with the elevators and cleanliness detracted from the experience. I also faced challenges with access to the bar during private events.
Jordan
United Kingdom,
January
2025
7.0/10
I had a mixed experience at W Amsterdam. The location was fantastic, right in the heart of the city, but the noise from parties and the layout of the room left a lot to be desired. On the positive side, the spa treatments were excellent, and the vibe in the rooftop lounge was vibrant and enjoyable.
Rooms
6.0
The room was quirky and stylish, but had a strange layout. a tiny window and a bathroom sink very close to the bed were less than ideal. Plus, it felt dark and somewhat uninviting.
Service
6.0
Some staff were friendly and attentive, while others in the bar were a bit arrogant. This inconsistency affected my overall impression.
Location
8.0
The hotel is perfectly situated for exploring Amsterdam's attractions. Everything was just a short walk away, which I loved.
Dining
7.0
Dining at Mr. Porter was a highlight with delicious food and excellent service. However, I did find some prices to be quite high.
Facilities
8.0
The spa was a relaxing retreat with high-quality treatments. The rooftop bar also provided stunning views and a dynamic nightlife atmosphere.
Jackson
United Kingdom,
December
2024
6.4/10
I had a mixed experience at W Amsterdam. On the bright side, the location was fantastic, just a short stroll from the main square, and the spa treatments I enjoyed were high-quality and relaxing. However, the service left much to be desired, with several mishaps in room conditions and staff interactions that felt unprofessional.
Rooms
5.0
The room design was stylish, but I experienced issues such as a blurry TV and a broken toilet seat. Additionally, I noticed that some maintenance was needed, as the room doors were difficult to open.
Service
5.0
While some staff were friendly, the overall service was inconsistent. There were instances where my requests went unfulfilled, and I felt that the staff, being quite junior, lacked proper training.
Location
8.0
The location was a highlight, with everything I wanted to see within walking distance. However, the noise from the bar and music affected the serenity of my stay.
Dining
6.0
Dining options, particularly at Mr. Porter, were enjoyable, but the service did not match the quality of the food. At times, staff appeared inattentive during meals.
Facilities
7.0
The hotel had impressive facilities, especially the spa and rooftop bar, which were great for unwinding. However, I found service at the bar lacking at times and wished for more attentiveness.
Richard
United Kingdom,
October
2024
5.2/10
My stay at W Amsterdam was filled with both highlights and drawbacks. I truly appreciated the vibrant atmosphere and the quality of the dining options, particularly at Mr. Porter. The staff, especially the concierge, were attentive and helpful throughout my visit. However, the slow elevator and some issues with room cleanliness dampened the experience a bit. Overall, it was a nice stay, though some areas could use improvement.
Rooms
7.0
The room was stylish and comfortable, but a bit small. I loved the unique design, though the lighting could have been better.
Service
8.0
Staff were friendly and provided great assistance, particularly with dining reservations and tips about the city. However, the bell desk experience left something to be desired.
Location
7.0
The hotel's location was central, making it easy to explore major attractions, but it was a bit too close to the busy tourist area.
Dining
9.0
Dining at Mr. Porter was excellent, with delicious food and attentive service. Breakfast was also very enjoyable and well-varied.
Facilities
7.0
The spa services were high-quality and relaxing, while the rooftop bar offered stunning views. However, the fitness center required a reservation to access, which was inconvenient.
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